Policy
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Our Policy
You acknowledge and fully accept all the terms outlined below when making a reservation. We kindly ask you to review them carefully, and if you disagree with any of the terms, please refrain from making a booking or contact us to discuss further. If a guest violates any of the terms, IRIDIUM reserves the right to restrict their access to the room, change the access code, and only permit entry for retrieving personal belongings. Additionally, IRIDIUM reserves the right to conduct room checks to ensure compliance with the terms and conditions.
Check-in and Check-out hours
Arrivals are scheduled from 15:00 onwards, while departures are expected by 10:00. If you wish to arrive earlier than the scheduled time, you can contact us, and if the room is available, access is possible.
Arrival and key-code access
Our guests will be provided with a unique code for both the external door of the building and the door of the room with a number lock. However, after your first entry into the room, access will also be provided through the card existing in the room. Entry codes are emailed to our guests two to three days prior to their arrival.
Guests and children
The standard charge applies to adults, defined as individuals who have reached their 18th year. For children up to 4 years old, we provide a baby cot upon request and, subject to availability, for free. Please note that no additional beds can be added to an apartment beyond the existing capacity. Visitors are not allowed to stay without permission from the proprietor.
Smoking
Smoking inside the rooms is strictly prohibited.
Pets
Pets are not allowed in the accommodation.
Noise
All guests must maintain minimal noise levels during community quiet times. Summer quiet times are from 15:00 to 17:30 and 23:00 to 07:00, while winter quiet times are from 15:30 to 17:30 and 22:00 to 07:30. Parties are strictly prohibited.
Accommodation
Guests are required to maintain cleanliness and proper use of the room. Guests are responsible for any damage caused to their room or the premises by themselves or any individuals during their stay. They must replace any damaged or stolen items resulting from their negligence or misuse. The proprietor reserves the right to retain guests' credit card and/or debit card details and charge them at their discretion to cover any loss, damage, costs, or expenses incurred due to the guests' actions. The guest who made the booking payment is responsible for ensuring compliance with all terms outlined in this document. The accommodation provider bears no liability for losses or damages that may be incurred to the baggage or belongings of the guests, as it does not provide security service. Every guest is obliged to secure their belongings.
Payment Methods
All payments can only be processed online through our secure payment gateway, Stripe, using credit cards, debit cards, and digital wallets like Apple Pay and Google Pay.
Cancellation
Free cancellation is provided for cancellations seven days before check-in. After this period, you are charged the total amount of the reservation.
Internet and satellite TV
Wi-Fi and satellite TV are available in the rooms. The accommodation provider is not liable for guests' internet usage and content. However, guests are prohibited from accessing illegal websites or downloading images. By accepting this notice, guests acknowledge that the proprietor reserves the right to monitor internet usage and restrict access to certain websites.
Cleaning services
Rooms are cleaned and tidied daily upon request from 10:00-12:00. Bed linen and bath towels are changed every three days.
Privacy Policy
By utilizing this website and our services, you acknowledge that we collect and process your personal data, as our current Privacy Policy describes. You inherently agree to abide by the current policy using this website and our services. Implementing this privacy policy ensures our commitment to utilizing your personal data by legislated provisions. Below, we outline how we manage personal data received from clients and guests, fully conforming to the General Data Protection Regulation (EU Regulation 2016/679).
Personal Information We Collect
We may collect personal information such as your name, email address, mailing address, phone number, and payment information when you interact with our website, such as when you make a purchase or contact us for support.
How We Use Your Personal Information
We may use your personal information to:
- Provide and deliver products and services, process transactions, and send you related information, including confirmations and invoices.
- Respond to your comments, questions, and requests and provide customer service.
- Analysis of trends in the bookings we receive.
- Improving the website and providing better services.
How We Share Your Personal Information
We may share personal information as follows:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
- In response to a request for information if we believe disclosure is required to comply with applicable law, regulation or legal process.
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or others.
Data Retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so, such as to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements.
Hyperlinks
Our website may include hyperlinks to other websites for your convenience and information. Please be aware that when you click these links, you leave our site and enter another. We have no control over these third-party websites' content, practices, or policies. We cannot be held responsible for their privacy practices or the protection of any information you may provide while visiting them.
